Effective Date: [16 January, 2024]

At Cluck & Co Poultry, we are committed to ensuring that your orders are delivered promptly and safely. This Shipping Policy outlines how we handle shipping, delivery options, costs, and timelines.

1. Delivery Options

a. Local Pickup

• Customers can pick up their orders directly from our farm at:
  9338 Hwy 49 E E, Orlinda, TN 37141, United States.
• Pickup is free of charge.
• Please contact us at +1 931-805-2533 or support@cluckcopoultry.com to arrange a pickup date and time.

b. Local Delivery

• Delivery is available within a [customizable radius, e.g., 50 miles] of our location for an additional fee.
• Delivery fees vary based on distance and will be calculated at checkout or during order confirmation.

c. Shipping

• For non-perishable items (e.g., chicken coops, feeders, supplies), we offer shipping via standard carriers within the United States.
• Live animals and perishable goods (e.g., eggs, poultry feed) are NOT shipped due to the risks associated with transportation.

2. Shipping Costs

• Shipping costs depend on the weight, size, and destination of the items.
• Shipping fees will be clearly outlined during checkout or when placing an order.

3. Shipping Timeline

• In-Stock Items: Orders for in-stock, non-perishable items are typically processed and shipped within 2-5 business days.
• Custom Orders: Custom-built items (e.g., chicken coops) may require additional processing time. Estimated delivery times will be provided at the time of purchase.
• Delivery times may vary depending on the carrier and shipping location.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

5. Damaged or Lost Shipments

• If your shipment arrives damaged or is lost in transit, please notify us within 48 hours of delivery at support@cluckcopoultry.com or +1 931-805-2533.
• For damaged items, please include photos of the damage for faster resolution.
• We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the circumstances.

6. Restrictions

• Live animals (e.g., chickens, pigs, goats, peacocks) are ONLY available for local pickup or delivery.
• Shipping of live animals or perishable goods is not supported at this time.

7. International Shipping

At this time, we do not offer shipping outside of the United States.

8. Contact Us

If you have questions or concerns about your shipment, please contact us:

Cluck & Co Poultry
Address: 9338 Hwy 49 E E, Orlinda, TN 37141, United States
Phone: +1 931-805-2533
Email: support@cluckcopoultry.com

We reserve the right to update this Shipping Policy at any time. Changes will be effective upon posting.